FAQ's

FAQ's

How Does Free Lash Club work?
Our lash club is the easiest way to buy mink lashes online! Choose from any of our stylist selected, specialty lashes- or mix and match to customize your monthly order. Don’t over-pay for premium quality Mink lashes anymore, and no more stressing over trying to extend the life of your false lashes. We will have beauty delivered to your door!

Is there a minimum order?
No! Thats the best part! Unlike other lash clubs, with Free Lash Club, you can order as little as 1 pair and as many as 12! A subscription consists of a monthly delivery where you can modify your order frequency through your account. 

 

Can I change the mix of lashes I receive every month?
Yes!! We are obsessed with every single pair and we want you to try as many as you like every month! Why not change up your style and set it off with a new pair every month! 
Go to our "Change Styles" tab above to submit your changes. Just make sure to make your edits at least 10 business days before your monthly delivery date and we will try to accommodate your changes. (Note: Once our warehouse has processed your order, we will not be able to make changes.)

 

What is your return policy?
We will be sure your lashes are Flawless! Because this is a beauty item, All sales are final. No exchanges or returns will be accepted. If goods were damaged upon receipt, please email us within 48 hours of delivery confirmation. Please email model@minilashbar with the subject line: "DAMAGED ORDER" and include your Order Number. Damages due to shipping will be reviewed and we do not guarantee a replacement will be granted.

 

How do I modify how often I get my lashes or cancel my subscription?
You have complete control!! Don't need lashes every month? Take control of your shipment frequency by logging into your account and skipping the months you don't want to receive your order!

 

When will I receive my order?
Orders received during the week are typically processed within 48 hours and shipped within 1-4 days! Depending on where you live, it can take 1-2 weeks for orders from Canada and the US. 
*PLEASE NOTE: All orders placed before APRIL 25, 2019 will be a pre-order and will be shipped within 2-3 weeks! Also, as a brand new purchase- you may have the chance to be featured! Please email us for an opportunity! Model@minilashbar.com
Is there a Professional Makeup Artist Discount?
Yes, bulk orders for Professionals can be placed by contacting info@minilashbar.com for more information, with the subject line: Bulk or MUA Discount.